Please Don’t…

… Include me in your feuds with other vendors.

Yesterday I received a rather odd email. Here’s the text, though I’ve removed all identifying information.

​Hello,
I’m just letting you know of something that recently happened to me regarding XYZ and why I am not ordering fabric online any longer from anyone.

I ordered 3 items online from XYZ.  The order went through perfectly, and according to the receipt, I would be charged for the 3 items plus shipping.  However, when the order came in, there were only 2 items in the shipment.  I called XYZ to find out what happened and was told that the 3rd item was sold out.  When I checked my bank statement online, I was charged for 2 items plus shipping on 3 items.  XYZ did not reduce the shipping; therefore, I told them I would not be ordering fabric online any longer and that I would advise all my sewing friends, my club, and the American Sewing Guild of their deceitful practices.

I figured she had sent the email to me by mistake, meaning it to go to the company in question, so I sent her back a quick note, assuming that would be the end of it:

Hi  [name redacted],

I’m very sorry to hear that happened to you. This is not XYZ. I think you should let them know, I’m sure they would want to be aware of it.
Thanks.
Ann
Gorgeous Fabrics

To my surprise, I immediately received this email back:

I am well aware that you are not XYZ, and I did let them know. I am letting everyone know, every person, every fabrics company, every sewing organization in the state and country. Taking advantage of people is reason to put them out of business.

Wow.

This is the second time I’ve received an email like this. The first was castigating a colleague who was a professional dressmaker. It devastated her, and it angered me, because I know she was a very hard worker and a solid professional. The company in question here is a long-time business that has a good reputation, though I know from personal experience that no matter how hard you try, sometimes mistakes are made, and customers end up unhappy. Any good business, including the one in question here, tries to take care of things. If you have a problem with a company, there are means of getting your complaint heard. First, work with them, and if the solution isn’t satisfactory, tell them. There’s also Yelp, Angie’s List, BBB… the list goes on and on. And if all else fails, you can open a dispute with your credit card company.

But please, don’t send me emails excoriating another company. I have nothing to do with the operation. I can’t help you, and I’m not likely to feel much sympathy.

I have to take Hoover to the vet this afternoon. Poor old boy is acting very creaky so we want to see if he’s in any pain or if there is something we can give him to soothe his joints. But tomorrow – Copenhagen and Maria!

Update at 9:00 PM EDT, Hoover is okay! He’s 13 ½ years old, and yes, he’s an old dog. A little arthritic, but otherwise in good shape. His hips, elbows and joints are okay. We’ll try supplements and a dog food that has lots of Omega3 fatty acids for the next few weeks and see how he responds. But the great news is that there is nothing neurological or major going on. He’s just an old boy. Phew!

 

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Gorgeous Fabrics

I own an online fabric store, www.GorgeousFabrics.com. The name says it all!

26 thoughts on “Please Don’t…”

  1. This ranks right up there with the person asking you politics before deciding whether or not to order from you. Yowza.

  2. I am rarely speechless– I talk a LOT– but this? WOW!
    Takes the proverbial cake. What was this person trying to accomplish? They are going to try to take down every online fabric store because of a shipping issue?

    I can’t even. Deceitful? Errr. Probably not?

  3. I’ve decided the whole world is going crazy! Hope Hoover gets some relief; I’ve used Rymadyl and/or Prevocox in the past with my dogs for joint issues/arthritis and had good results.

  4. I hope Hoover feels much better after the vet works their magic! Something that really helped my dog when he got to 12 was Vitamin C. Apparently, dogs generally produce it themselves, but as they get older/stressed supplementing (for *some* dogs) can help with joint pain. There’s an article about it here: https://www.whole-dog-journal.com/issues/1_7/features/Vitamin-C-for-Dogs_5309-1.html (And, of course, if it’s something that sounds interesting, you’ll want to ask your vet–I have no background in anything other than having had a very sweet old dog :-).)

  5. Good heavens!

    Mistakes happen and most companies are willing to do what they can to make things right. To paint a whole category with the same brush boggles the mind.

    Obviously this is only one side of the story. The item may have been sold out but would be shipped when it came or shipping charges could be based on price or weight bands. People often have funny ideas about shipping costs.

    I hope the vet can come up with a good plan for Hoover. Maybe Hoover would like a heated pet bed. 🙂

  6. I know there’s always two sides of a story….today I experienced a poor customer service from my long-time gym…they cancelled a course without explanation and still claim they told everyone… I didn’t hear it from them. No apology or compensation. I understand this person is angry but certainly somebody could argue in favor of the seller…it depends on how you frame it.

  7. I don’t think there’s anything wrong with informing others in the relevant community about one’s legitimate displeasure with another company or professional. That’s often the best way to get the offending party to take the complaint seriously if it previously has failed to act. Group pressure works.

    Obviously, you are free to ignore the correspondence.

    I don’t approve, but I’ve seen bloggers trying to shame businesses for infractions like not allowing the blogger to take a photo of the enterprise. The bloggers seemed to have no idea that the company might legitimately be trying to protect its reputation and knew nothing about the blogger, who is not a journalist with prescribed standards to follow.

  8. Okay I actually feel for this person cause they must be very miserable to spend that much time contacting EVERYONE to complain. However, this is truly not your problem. Hope Hoover feels better soon and have a good time in Copenhagen.

  9. I feel like my comment should be a million “thinking” emojis. What strange behaviour. It reminds me a bit of those people who try to air their grievances with local businesses on our towns buy sell swap Facebook page. I understand it sucks to have a bad transaction (and I’m definitely one to follow those up) but mostly their complaints seem petty and their response disproportionate.

  10. I’m trying to think of an instance where replying to a perfectly polite message such as yours with “I am well aware….” is not rude and impertinent. Pretty sure this isn’t it. Perhaps a bit of anger management is in order in lieu of going quite so nuclear?

    Our dog enjoys a microwaveable warm thing to lie on to the extent that she stands in front of the microwave and barks, which we find rather endearing….perhaps that would help your pooch?

    ceci

    ceci

  11. Glad your Dear Old Dog is just getting older, like the rest of us. As for the emailer, that’s a whole lot of stored up anger pouring out. Whoa….

  12. I don’t know about the US but in Australia usually Meds for pets are lots more expensive than for people even though is exactly the same. Vet recommended “people” fish oil rather than”pet” fish oil for arthritis “as substantially cheaper than people one. As a business owner, yes I agree, approach business owner first and if no resolution then write review, sending to other businesses achieves nothing.

  13. Well, I hope that person feels better now, bless her heart. Especially since she may have opened herself up to legal action if XYZ ever found out she did this. I’d *sort* of understand if XYZ had told her “too bad, so sad, we have your money now, we don’t have to care”, but it seems she left out whether the 3rd item will be shipped with no additional charge or if they told her they’d reverse the shipping charge. I sort of hope every company she sent this to refuses to do business with her, because after she has had her tantrum, I’d bet she’ll be ordering again sometime. But I guess that opens the door to her trash talking your business for discrimination, instead of for (possibly) making a mistake.

    I’m glad Hoover checked out OK, getting old and creaky is enough to deal with. Maybe he missed you while you were away and wanted additional sympathy hugs?

  14. I forgot to include –

    “I am letting everyone know, every person, every fabrics company, every sewing organization in the state and country. ”

    If that’s the case, her toddler tantrum has utterly failed. *I* didn’t get a warning from her. Since you were wise enough to not include names, I still have no idea what’s going on 🙂

  15. A number of years ago when our aging pup started having issues with getting around, we put her on glucosamine-chondrotin supplements. It really did improve her agility for some years.

    I promise never to copy you on a blanket email complaint letter. Easy promise. Never written one. Never will.

  16. Enjoy and look forward to your posts.

    Re Hoover – been there so many times and it’s horribly worrying, but now the household can breathe again!

    Jane

  17. Years ago I was advised by a vet to give my dog a cod liver oil
    and evening primrose supplement every day. I have given my current dog this everyday since a puppy and it works to keep her very supple. It a

  18. A vet prescribed glucosamine-chondroitin for our dog when she developed arthritis–special doggie, very expensive g-c. I looked at it and thought it seemed like exactly what I take for my creaks but much more expensive. Our vet at home confirmed this and we switched to people g-c. It helped her for a number of years, but then she was exposed to Lyme disease, and that exacerbates arthritis. So be careful of your pets this year when there are so many warnings out there about very prevalent ticks.

    1. Thanks for the warning about Lyme, Carolyn. The good news is that he’s vaccinated against it, and while it’s not entirely 100% proof, the likelihood is that it isn’t Lyme Disease.

  19. Just found your blog, and I am enjoying it. In regards to Hoover. I have raised Greay Danes for years and the best thing I have found for “creaky” bones is a product called Cetyl M. It has profoundly changed the course of aging in my pets.

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